Legal & Compliance
Refund Policy
Official Policy & Legal Framework for ENNEF INFOTECH INDIA PRIVATE LIMITED.
Document ID: REF-GOV-2026
Effective Date: September 25, 2026
Refund Policy – ENNEF INFOTECH
Last Updated: August 13, 2026
ENNEF INFOTECH (“ENNEF”, “we”, “us”, or “our”) provides software, IT infrastructure, cybersecurity, networking, CCTV, digital marketing, AMC, business automation, and related technology services.
This Refund Policy explains the circumstances under which refunds may be considered for payments made to ENNEF.
General Refund Policy
Refund eligibility depends on the nature of the product or service, the applicable quotation, proposal, invoice, subscription plan, service agreement, or other written terms agreed with the customer.
Because many of our services involve customized development, implementation, configuration, procurement, licensing, professional services, or third-party costs, payments are generally non-refundable once work or service delivery has commenced, except where otherwise agreed in writing or required by applicable law.
Software Development Projects
For customized software, website, mobile application, ERP, CRM, SaaS, or other development projects:
Advance payments are generally non-refundable once development or project work has commenced.
Payments made for completed milestones are non-refundable.
If a project is cancelled after work has started, ENNEF may deduct the value of work already completed, third-party costs, resources committed, and other applicable expenses before considering any eligible refund.
Any refund amount, if applicable, will be determined based on the applicable project agreement or quotation.
IT Infrastructure and Hardware Services
For hardware procurement, networking, CCTV, servers, firewalls, biometric systems, structured cabling, installation, configuration, and related services:
Refunds may not be available after hardware or equipment has been purchased, ordered, configured, installed, or delivered.
Third-party manufacturer or distributor return policies may apply to hardware products.
Any applicable warranty or replacement will be handled according to the manufacturer's or supplier's warranty terms.
Installation, configuration, transportation, labour, and service charges may be non-refundable once the service has been performed.
AMC and Support Services
Payments for Annual Maintenance Contracts, technical support, managed services, or similar recurring service agreements are generally non-refundable once the contracted service period has commenced.
If termination or refund provisions are included in the applicable AMC or service agreement, those specific provisions will apply.
Digital Marketing Services
Digital marketing, SEO, social media management, advertising management, content creation, campaign management, and related professional services may involve resources and third-party advertising expenditure committed in advance.
Professional service fees are generally non-refundable once the agreed work has commenced.
Advertising budgets or amounts paid directly to third-party advertising platforms may not be refundable by ENNEF and may be subject to the policies of the relevant advertising platform.
SaaS and Subscription Services
For software subscriptions or SaaS products:
Subscription fees are generally non-refundable once the subscription period has started.
Partial-period refunds are generally not provided for unused days, unused features, or early cancellation unless specifically stated in the applicable subscription terms.
If a subscription is cancelled, access may continue until the end of the already-paid subscription period unless otherwise stated.
Third-Party Products and Services
Payments relating to third-party software licenses, hosting, domains, cloud services, APIs, SMS services, email services, SSL certificates, payment gateways, advertising platforms, hardware, or other third-party products may be subject to the refund and cancellation policies of the respective provider.
ENNEF cannot guarantee a refund for third-party charges that are non-refundable.
Duplicate Payments
If you accidentally make a duplicate payment for the same invoice or transaction, please contact us as soon as possible.
After verification, ENNEF may process an eligible duplicate-payment refund to the original payment method, subject to applicable payment-provider procedures.
Failed Transactions
If your bank account or payment method has been debited but the transaction is shown as failed or incomplete, please contact us with the relevant transaction details.
If we receive confirmation that the payment was unsuccessful and the amount was actually debited, the amount will normally be resolved through the payment gateway or banking system.
Processing time may depend on the customer's bank, payment gateway, card network, or other financial institution.
Cancellation Requests
Customers wishing to cancel a service or project should submit a written cancellation request to:
Email: [email protected]
The request should include:
Customer name
Company name, if applicable
Invoice or order number
Service or product name
Reason for cancellation
Relevant payment or transaction details
Submission of a cancellation request does not automatically guarantee a refund.
Refund Evaluation
When a refund request is received, ENNEF may review:
The applicable quotation or agreement
Payment date
Service commencement date
Work completed
Project milestones completed
Third-party costs
Hardware or software already procured
Licensing costs
Resources committed
Nature of the service
Applicable cancellation terms
Legal requirements
The final refund decision will be communicated to the customer after review.
Approved Refunds
Where a refund is approved, ENNEF will normally process the refund through the original payment method wherever technically possible.
The time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.
ENNEF is not responsible for delays caused by third-party payment providers or banks.
Non-Refundable Charges
Unless specifically agreed otherwise, the following may generally be non-refundable:
Completed professional services
Completed development milestones
Installation and configuration charges
Consultation charges
Technical support already provided
Domain registration charges
Third-party licenses
Cloud and hosting charges
Advertising expenditure
SMS and communication charges
Software subscriptions already activated
Hardware already procured or delivered
Customized or specially ordered products
Other third-party expenses already incurred on behalf of the customer
Incorrect Customer Information
Refunds may not be available where a service cannot be properly delivered because the customer provided incorrect, incomplete, outdated, or misleading information.
Customers are responsible for verifying the accuracy of information provided to ENNEF.
Service Issues
If you experience an issue with a service or product, please contact ENNEF before requesting a refund.
We will make reasonable efforts to investigate and resolve legitimate technical or service-related issues.
Where appropriate, ENNEF may offer troubleshooting, correction, replacement, service credit, or another reasonable resolution instead of a refund.
Refunds Required by Law
Nothing in this Refund Policy is intended to remove or restrict any consumer rights, statutory rights, or other rights that cannot legally be excluded or restricted under applicable law.
Where applicable law requires a refund, replacement, cancellation right, or other remedy, ENNEF will comply with the applicable legal requirements.
Changes to This Refund Policy
ENNEF may update this Refund Policy from time to time to reflect changes in our services, products, payment systems, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Contact Us
For refund, cancellation, or payment-related enquiries, please contact:
ENNEF INFOTECH
Website: www.ennef.io
Email: [email protected]
Phone: +91 63695 50557
When contacting us regarding a refund, please provide your invoice number, transaction reference, service name, and relevant payment details so that we can process the request efficiently.
Final Note
This Refund Policy applies to general purchases and services provided by ENNEF through its website and business operations.
Where a specific quotation, subscription agreement, purchase order, AMC agreement, SaaS agreement, or service contract contains separate refund or cancellation terms, those specific written terms will apply to the relevant transaction, subject to applicable law.
This is a general business refund policy and should be reviewed by a qualified legal professional before publication as ENNEF's final legally binding policy.
Last Updated: August 13, 2026
ENNEF INFOTECH (“ENNEF”, “we”, “us”, or “our”) provides software, IT infrastructure, cybersecurity, networking, CCTV, digital marketing, AMC, business automation, and related technology services.
This Refund Policy explains the circumstances under which refunds may be considered for payments made to ENNEF.
General Refund Policy
Refund eligibility depends on the nature of the product or service, the applicable quotation, proposal, invoice, subscription plan, service agreement, or other written terms agreed with the customer.
Because many of our services involve customized development, implementation, configuration, procurement, licensing, professional services, or third-party costs, payments are generally non-refundable once work or service delivery has commenced, except where otherwise agreed in writing or required by applicable law.
Software Development Projects
For customized software, website, mobile application, ERP, CRM, SaaS, or other development projects:
Advance payments are generally non-refundable once development or project work has commenced.
Payments made for completed milestones are non-refundable.
If a project is cancelled after work has started, ENNEF may deduct the value of work already completed, third-party costs, resources committed, and other applicable expenses before considering any eligible refund.
Any refund amount, if applicable, will be determined based on the applicable project agreement or quotation.
IT Infrastructure and Hardware Services
For hardware procurement, networking, CCTV, servers, firewalls, biometric systems, structured cabling, installation, configuration, and related services:
Refunds may not be available after hardware or equipment has been purchased, ordered, configured, installed, or delivered.
Third-party manufacturer or distributor return policies may apply to hardware products.
Any applicable warranty or replacement will be handled according to the manufacturer's or supplier's warranty terms.
Installation, configuration, transportation, labour, and service charges may be non-refundable once the service has been performed.
AMC and Support Services
Payments for Annual Maintenance Contracts, technical support, managed services, or similar recurring service agreements are generally non-refundable once the contracted service period has commenced.
If termination or refund provisions are included in the applicable AMC or service agreement, those specific provisions will apply.
Digital Marketing Services
Digital marketing, SEO, social media management, advertising management, content creation, campaign management, and related professional services may involve resources and third-party advertising expenditure committed in advance.
Professional service fees are generally non-refundable once the agreed work has commenced.
Advertising budgets or amounts paid directly to third-party advertising platforms may not be refundable by ENNEF and may be subject to the policies of the relevant advertising platform.
SaaS and Subscription Services
For software subscriptions or SaaS products:
Subscription fees are generally non-refundable once the subscription period has started.
Partial-period refunds are generally not provided for unused days, unused features, or early cancellation unless specifically stated in the applicable subscription terms.
If a subscription is cancelled, access may continue until the end of the already-paid subscription period unless otherwise stated.
Third-Party Products and Services
Payments relating to third-party software licenses, hosting, domains, cloud services, APIs, SMS services, email services, SSL certificates, payment gateways, advertising platforms, hardware, or other third-party products may be subject to the refund and cancellation policies of the respective provider.
ENNEF cannot guarantee a refund for third-party charges that are non-refundable.
Duplicate Payments
If you accidentally make a duplicate payment for the same invoice or transaction, please contact us as soon as possible.
After verification, ENNEF may process an eligible duplicate-payment refund to the original payment method, subject to applicable payment-provider procedures.
Failed Transactions
If your bank account or payment method has been debited but the transaction is shown as failed or incomplete, please contact us with the relevant transaction details.
If we receive confirmation that the payment was unsuccessful and the amount was actually debited, the amount will normally be resolved through the payment gateway or banking system.
Processing time may depend on the customer's bank, payment gateway, card network, or other financial institution.
Cancellation Requests
Customers wishing to cancel a service or project should submit a written cancellation request to:
Email: [email protected]
The request should include:
Customer name
Company name, if applicable
Invoice or order number
Service or product name
Reason for cancellation
Relevant payment or transaction details
Submission of a cancellation request does not automatically guarantee a refund.
Refund Evaluation
When a refund request is received, ENNEF may review:
The applicable quotation or agreement
Payment date
Service commencement date
Work completed
Project milestones completed
Third-party costs
Hardware or software already procured
Licensing costs
Resources committed
Nature of the service
Applicable cancellation terms
Legal requirements
The final refund decision will be communicated to the customer after review.
Approved Refunds
Where a refund is approved, ENNEF will normally process the refund through the original payment method wherever technically possible.
The time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.
ENNEF is not responsible for delays caused by third-party payment providers or banks.
Non-Refundable Charges
Unless specifically agreed otherwise, the following may generally be non-refundable:
Completed professional services
Completed development milestones
Installation and configuration charges
Consultation charges
Technical support already provided
Domain registration charges
Third-party licenses
Cloud and hosting charges
Advertising expenditure
SMS and communication charges
Software subscriptions already activated
Hardware already procured or delivered
Customized or specially ordered products
Other third-party expenses already incurred on behalf of the customer
Incorrect Customer Information
Refunds may not be available where a service cannot be properly delivered because the customer provided incorrect, incomplete, outdated, or misleading information.
Customers are responsible for verifying the accuracy of information provided to ENNEF.
Service Issues
If you experience an issue with a service or product, please contact ENNEF before requesting a refund.
We will make reasonable efforts to investigate and resolve legitimate technical or service-related issues.
Where appropriate, ENNEF may offer troubleshooting, correction, replacement, service credit, or another reasonable resolution instead of a refund.
Refunds Required by Law
Nothing in this Refund Policy is intended to remove or restrict any consumer rights, statutory rights, or other rights that cannot legally be excluded or restricted under applicable law.
Where applicable law requires a refund, replacement, cancellation right, or other remedy, ENNEF will comply with the applicable legal requirements.
Changes to This Refund Policy
ENNEF may update this Refund Policy from time to time to reflect changes in our services, products, payment systems, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Contact Us
For refund, cancellation, or payment-related enquiries, please contact:
ENNEF INFOTECH
Website: www.ennef.io
Email: [email protected]
Phone: +91 63695 50557
When contacting us regarding a refund, please provide your invoice number, transaction reference, service name, and relevant payment details so that we can process the request efficiently.
Final Note
This Refund Policy applies to general purchases and services provided by ENNEF through its website and business operations.
Where a specific quotation, subscription agreement, purchase order, AMC agreement, SaaS agreement, or service contract contains separate refund or cancellation terms, those specific written terms will apply to the relevant transaction, subject to applicable law.
This is a general business refund policy and should be reviewed by a qualified legal professional before publication as ENNEF's final legally binding policy.